Webhost, like most companies in the hosting business, have had to accept the majority of server customers prefer a low cost service. As a consequence of meeting price points that the market dictates many "standard features" now come come as "premium services", much like the airline industry with leg room and inflight meals. The removal of Service Level Agreements is one area that offers customers the ability to save by dispensing with penalty guarantees.

We understand that downtime can lose you customers and lose us your business, but we offer no guarantees. Our current network uptime is over 99.9%. We also fully support any hardware and networking issues you may have on share hosting, rental or VPS servers.

For premium services we have the capacity to offer specific SLA's guarantees on an individual basis by negotiation and this charged at accordingly. Typically for a 99.95% uptime guarantee with penalty clauses if not met, dedicated technical account manager, 24 X 7 phone access we charge a 400% loading on all services covered under the SLA (per month) and require a min 12 month contract from the customer. The minimum contract value must exceed $1000 per month. If a customer has the requirement we can most definitely meet it. Please contact your WebHost Sales Manager for more details.